With access to all types of technology such as voicemail, email and now social networking, delivering great customer service should be easier than ever. But we’ve all sent an unanswered email (or two or three…) or found ourselves pressing every button on our phone’s dial pad in a futile attempt to find a human being – and not a recording – on the other end of the line. Or better yet, throughout an entire business day listen to a recording tell you that the person you really, really need to reach – and who is not answering – has a full voice mail.
Those who call into Alstin Communications are surprised that we do not have voice mail. I find this a refreshing approach to customer service. Our phones are answered by a real live person – usually one of our Account Executives – so clients, really anyone, calling into our company can be immediately taken care of.
The debate to add voice mail has been ongoing in my long tenure here at Alstin. As our business model and the way the world communicates has changed, voice mail may be more of an asset to our team than ever before. Will voice mail grace the phones of Alstin Communications? The debate goes on.
